Malmaison London, London - Reviews, Room Options & Prices 2025

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Key details

About the Hotel

18-21 Charterhouse Square, London, United Kingdom, EC1M 6AH

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Standard Double Room

Max:

2 persons

20 m²

Bed options:

1 Double bed

Shower

Heating

room details

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Cosy Double Room

Max:

1 person

16 m²

Bed options:

1 Double bed

Shower

Heating

room details

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Club Deluxe Room

Max:

2 persons

21 m²

Bed options:

1 King-size bed

Shower

Coffee machine

room details

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Getting around

A guide to all available transportation options

City Centre

London 2.5 km

Airports

London City (LCY) 12.4 km

London Heathrow (LHR) 29.7 km

Underground

Barbican tube200 m

Bus

Bus stop400 m

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Free Wi-Fi

Free Wi-Fi in rooms

Parking

Paid parking

Luggage storage

24-hour services

24-hour reception

General

No smoking on site
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Luggage storage
Lift
Currency exchange
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre

Guest Parking

Electric kettle

Services

Pet amenities available
Room service
Housekeeping
Laundry
Dry cleaning
Welcome drink

Dining

In-room breakfast
Restaurant
Bar/ Lounge area
Packed lunches

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Children's menu

Room features

Free Wi-Fi in rooms
Heating
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

18-21 Charterhouse Square, London, United Kingdom, EC1M 6AH

Map view

18-21 Charterhouse Square, London, United Kingdom, EC1M 6AH

City landmarks

Westminster Bridge Road Riverside Building

Coca-Cola London Eye

2.4 km

Museum

The British Museum

2.1 km

Castle

Tower of London

2.2 km

Harbour

Tower Bridge

2.4 km

Gallery

Tate Modern

1.8 km

Square

Trafalgar Square

2.4 km

Market

Borough Market

2.3 km

Museum

National Gallery

2.4 km

Church

St Paul's Cathedral

1.0 km

Church

Westminster Abbey

3.0 km

Elizabeth Tower - Houses of Parliament

Big Ben

2.8 km

Opera House

Covent Garden

2.1 km

Park

Sky Garden

1.9 km

Gallery

Barbican Centre

700 m

Public Building

Central Criminal Court

640 m

Museum

Sir John Soane's Museum

1.4 km

Monument

Monument to the Great Fire of London

1.8 km

Garden

Buckingham Palace

3.6 km

Theatre

Shakespeare's Globe

1.8 km

Gallery

Guildhall Art Gallery

1.1 km

The Shard 32 London Bridge Street

The Shard

2.1 km

Museum

Bank of England Museum

1.3 km

Public Building

Houses of Parliament

2.9 km

Bridge

London Bridge

2.0 km

Museum

Charles Dickens Museum

1.5 km

Museum

London Transport Museum

2.1 km

Nearby

Museum

Museum of London

560 m

Park

Postman's Park

550 m

Church

St Bartholomew the Great

240 m

Farringdon

490 m

Restaurants

Chez Mal

10 m

18-21 Charterhouse Square

The Vestry

30 m

117 Charterhouse Street

Smiths of Smithfield

240 m

67-77 Charterhouse St

Vinoteca Farringdon

230 m

7 St. John Street

Apres Food Co

390 m

72 St. John Street

POLPO Smithfield

220 m

3 Cowcross Street

Neo

150 m

14-17 Carthusian Street Barbican

Reviews and Ratings

Feedback from previous guests about their experience.

56%

enjoyed the hotel and would happily stay again

5.6/10

Guest rating

Rooms

7.4

Location

9.2

Service

7.2

Dining

7.0

Aiden

United Kingdom, April 2025

6.0/10

I had a lovely stay at Malmaison London during a special occasion, enjoying the warm welcome from the staff and the hotel's unique atmosphere. The comfortable room provided everything I needed, but I did find the breakfast options somewhat limited. While the location was perfect for exploring, I would have appreciated a bit more variety in the dining choices. Overall, it was a great experience with minor room for improvement. 😊✨

Rooms

9.0

My room was spacious and well-appointed, complete with comfortable bedding and all necessary amenities. The only downside was that the thermostat was initially set quite high, making it a bit warm until I figured it out.

Service

10.0

The staff were friendly and attentive throughout my stay, always eager to help and remember my name, which made me feel valued. They really enhanced my experience with special touches like the complimentary bottle of fizz.

Location

10.0

Situated in Charterhouse Square, the hotel is conveniently located near Barbican Tube and other attractions, yet it feels peaceful and away from the hustle and bustle of city life, making it a perfect retreat.

Dining

8.0

The dining experience was excellent overall, especially with the room service being quick and delicious. However, I found the breakfast choices to be somewhat limited, which might not cater to everyone's preference.

Facilities

8.0

The hotel amenities exceeded my expectations, with a well-stocked minibar and quality coffee machine. I appreciated the attention to detail, but there could be improvements in breakfast service efficiency.

Ella

United Kingdom, March 2025

5.6/10

I stayed at Malmaison London for one night and found it to be a cosy spot. the location is truly fantastic, close to Barbican and easy to access. The room was a bit small but stylishly decorated, with a great shower that made up for it. I was a bit let down with the check-in wait even though the staff was friendly, but breakfast was a highlight with attentive service and delicious options.

Rooms

8.0

The room was stylishly decorated but small. It had a lovely bathroom with a powerful shower, and I appreciated the contemporary touches throughout.

Service

7.0

Staff were friendly and offered drinks while I waited for check-in, which was a nice touch. However, there were a few hitches that could improve overall service.

Location

10.0

The hotel is ideally located near Barbican tube station and major attractions. Perfect for an easy exploration of the area.

Dining

9.0

Breakfast was a delight. I enjoyed the fresh scrambled eggs and salmon, and the staff were particularly friendly and helpful throughout the meal.

Facilities

8.0

The hotel had great facilities, but the room could have benefited from more amenities. Overall, the atmosphere was well-designed and inviting.

Grant

United Kingdom, February 2025

5.2/10

I had a mixed experience at Malmaison London. The hotel has a great location that’s close to key attractions and features unique decor. However, I encountered disappointing customer service during my stay.

Rooms

6.0

I initially found my standard room too small for comfort. After requesting an upgrade, I was moved to a better room that significantly improved my experience.

Service

5.0

While some staff members were friendly, the overall service felt disinterested. I faced a frustrating situation with my meal vouchers where the manager didn’t seem willing to accommodate a simple solution.

Location

8.0

The hotel is conveniently located near Barbican tube station and various dining options. It made it easy to explore London and enjoy nearby attractions.

Dining

5.0

Dining in the hotel was hit or miss. While I enjoyed a fantastic lunch on one occasion, my experience with room service was less than satisfactory, despite nice menu options.

Facilities

5.0

The facilities were decent, with a nice bar area and some amenities. However, the inconsistency in service and the lack of maintenance in the room didn't meet my expectations.

Don

United Kingdom, January 2025

6.6/10

My stay at Malmaison London was a mix of highs and lows. The location was fantastic; right in Charterhouse Square and close to the Barbican tube station, allowing easy access to major attractions. The room was well appointed, with a spacious layout and comfortable bed, although I faced some issues with temperature control and a noisy environment at times. The staff were friendly and welcoming, especially the bar team, but my dining experience fell short with inconsistent breakfast quality.

Rooms

7.0

The room had a spacious layout with a comfortable bed and was well appointed, including large TV and coffee amenities. However, I faced issues with temperature control due to electric heaters, making it tough to get comfortable at night.

Service

8.0

The staff were warm and welcoming, which significantly enhanced my experience. Victor, in particular, provided great personalized service. However, the check-in process was a bit frustrating and could have been smoother.

Location

9.0

I loved the hotel's location in a peaceful square, which felt a world away from the hectic London streets. It was conveniently near public transport, allowing easy access to the city's sights.

Dining

6.0

The simple breakfast left a lot to be desired; I encountered burnt pastries and a limited selection, which was disappointing given the overall experience I expected.

Facilities

8.0

The hotel offered good facilities, including a well-stocked minibar and a small gym. The reception was open 24/7, ensuring that I could get assistance whenever needed.

Camila

United Kingdom, November 2024

5.0/10

My stay at Malmaison London was quite the experience, with a mix of enjoyable and disappointing moments. The location is fantastic, nestled away from the hustle while still near key attractions. I found the rooms to be stylish and clean overall, which contributed positively to my visit. However, the breakfast selection left something to be desired and the staff could improve in their service consistency.

Rooms

7.0

The room I stayed in was nicely decorated and quiet, allowing for restful sleep. However, I noticed some areas could use maintenance, like scratched walls and an old kettle, which detracted slightly from the experience.

Service

6.0

While the staff were generally helpful, I did encounter some inconsistencies. For instance, check-in took longer than expected, which was quite frustrating, especially after pre-registering. Some staff responses felt a bit rushed or irritated, but others were genuinely attentive.

Location

9.0

The location is excellent, close to three tube stations and surrounded by vibrant bars and restaurants. I appreciated the little park nearby, providing a peaceful atmosphere despite being close to the city’s energy.

Dining

7.0

Breakfast had a limited continental selection, which was disappointing for a hotel at this price point. That said, the cooked options were good and well-presented, making it a bit better overall.

Facilities

6.0

The hotel amenities were adequate, with nicely stocked minibars and good coffee options in the room. However, there’s room for improvement, especially in the gym facilities, which could benefit from more equipment.